“I love that question and I hate that question,” Rob Segers said when I asked him which wallet/" data-term-title="Hardware Wallet" role="button" tabindex="0">hardware wallet is the best. The founder of Bitsaga, a bitcoin security business in Turnhout, Belgium, told me at Bitcoin Amsterdam that there is no best hardware wallet, just as there is no best car: it depends, in his words, “on who you are, what your technical proficiency is”. Then he named the one he would pick anyway.
His clients, as he describes them, have outgrown a single device and do not have the hours to study what comes next. Most of our conversation was about them, and about the inheritance question he calls very common.
| What you need to know |
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| 1Rob Segers founded Bitsaga, which sells bitcoin hardware and personal self-custody guidance from Turnhout, Belgium. Its site says he has worked with serious bitcoin holders since 2015. |
| 2Asked for the best hardware wallet, he says there is no such thing, because it depends on the person. If he has to pick one, he picks SeedSigner, an open-source signing device with no company behind it, which Bitsaga also sells. |
| 3Most of his clients, he says, are "more the boomer type": people with funds and a business of their own who need it to be easy. Inheritance, in his words, is "a very common question". |
| 4My read: his two-button message is really meant for the people who build wallets, since buyers can only choose among the devices that exist. |
The full conversation runs just under 11 minutes.
There is no best hardware wallet, he says
Bitsaga started out with mining hardware, he told me, before demand moved towards hardware wallets, and which one to buy is a question he gets a lot. His answer starts with a car:
I love that question and I hate that question. Because it’s like saying I always counter with, what’s the best car? There’s no best car, there really isn’t. There really is no such thing as a best hardware wallet.
Rob Segers, Bitsaga
He called that a terrible answer himself, “it’s like it depends, right? But it really does.” What it depends on, in his account, is who you are and how technical you are.
He has tried a long list of hardware wallets, worked with them and been an official reseller of some, and he did not keep his ranking to himself:
I might step on some toes here, but Ledger and Tangem, perhaps unpopular opinion, are really at the bottom of the list, to be honest.
Rob Segers, Bitsaga
Near the top he put Trezor, Foundation and SeedSigner. If he had to name one, he said, it would be the last of the three: “I really don’t like to but if you have to pick one SeedSigner would be definitely the one.”
Read the thread on X
Why he would still pick SeedSigner
SeedSigner is an open-source project: a signing device that people build around a Raspberry Pi Zero and that signs bitcoin transactions without connecting to a network. Bitsaga sells an assembled version of its own; as he put it, “many resellers like myself have built their own version of it”.
His reason for preferring it is about where the risk sits. A hardware wallet comes from a company, and he said the three makers he had just named, Ledger, Trezor and Foundation, had each been hacked “in some sense” at some point, through their postal service or their orders, with Ledger the famous case. The result, as he sees it:
And so you have this honeypot, the centralized point that can be attacked, and then you get these phishing mails, these scamming mails, which we all know, right?
Rob Segers, Bitsaga
Ledger has published its own account of the July 2020 breach of its e-commerce and marketing database, and Trezor warned its users in January 2024 after unauthorised access to a third-party support ticketing portal. SeedSigner, he said, has no such centre: “there’s no company here. This is a pure grassroots community project.”
He framed the choice as philosophy as much as engineering. Bitcoin, in his view, “needs to be decentralized”, and he added: “And that’s what this represents way better than all these hardware wallet companies.” However good those companies may be, he said, “philosophically, it’s just a way better fit.”
Easy is the key word
The conference crowd is not his typical client. At Bitcoin Amsterdam, he said, he meets a lot of OG bitcoiners, people who figured it out for themselves. The people who hire him are someone else:
Most of the time my clients, they’re more the boomer type. They’ve got some funds, they’ve got some company together, they’ve built something for themselves and they’re looking to secure it and they don’t have the time to spend all these hours studying this thing and it needs to be easy. Easy is the key word.
Rob Segers, Bitsaga
That is also why, by his own account, he has started to “dislike most of the hardware wallets honestly because they’re not easy enough”. He was frank that keeping things simple for clients who “don’t want to know all of the technical things” is “a very hard and difficult balance to walk”. Then he turned to the vendors, hardware and software alike, with a message he says he keeps repeating to them:
You really only need or want two buttons. It’s send and receive. That’s it and there’s so much bloat out here today and it’s hard. It’s hard to keep things simple.
Rob Segers, Bitsaga
Complexity also shows up at the moment an owner approves a transaction on the device screen. Cryptofocus looked at that in a piece on how blind signing leaves a gap in hardware wallet protection.
When one device is no longer enough
Moving bitcoin off an exchange onto a hardware wallet is a step people can figure out, he said. His work starts with the holders who are no longer comfortable keeping it on a single device, once it has “become like more than one Bitcoin so to say”. Then there is inheritance:
That’s a very common question, like, okay, what if something happens to me? I want my kids, I want my family to be able to have access to my Bitcoin, but maybe not yet today, right? That they can take off and run with it.
Rob Segers, Bitsaga
The tension sits in that last sentence. The family has to be able to get in if something happens, and not before. He does not offer one formula for solving it. “You’ve got these big American companies, Casa, Unchained, OnRamp, and they’ve got their formulas,” he said, and his own approach starts with the person: “okay, who are you? What is your situation? What is your behavior like?”
He also asks whether a client is going to buy more or sell. The size of the stack is something he would rather not hear: “Prefer to not know how much you hold. Privacy is really important.” The upgrade itself can be a passphrase or multisig, “which is securing with multiple keys”, and he is just as ready to say “Perhaps that’s too complex for you.”
The question he leaves holders with comes before any purchase: who will need to reach your bitcoin if something happens to you, and how easy does it have to be for them?
Read next
- Every Bitcoin Amsterdam 2026 interview on Cryptofocus, recorded over the two days at the SugarFactory.
- Oleg Andreev of Safely, the CEO of a self-custody wallet, on the network he is building next to it.
- Michal Nydrle of Invity on why even very wealthy people try to time the market, a second view of holders with serious money.
- Lyudmyla Kozlovska of the Open Dialogue Foundation on why the West needs a privacy plan B, a wider look at the privacy Rob calls really important.
- Bitsaga is at bitsaga.be and on LinkedIn. Rob Segers is on X.
I recorded the interview with Rob Segers at Bitcoin Amsterdam 2026, at the SugarFactory in Halfweg, on 6 November 2026. Quotes are verbatim, with filler removed. Cryptofocus is a media partner of Bitcoin Amsterdam 2026; I moderated a panel there on 5 November and am the MC of the Orange Stage on 6 November. Nothing here is financial advice.
